Privacy policy

Last Updated: July 30, 2026

Duovia respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, store, and disclose your personal information when you visit our website, browse our products, create an account, place an order, communicate with us, or otherwise use our services.

Duovia operates this online store and website, including all related content, features, products, tools, and services (collectively, the "Services") to provide customers with a convenient and personalized shopping experience.

Our Services are powered by Shopify, which provides the technology platform that allows us to operate our online store and provide our Services to customers.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described below.

1. Personal Information We Collect

When you use our Services, we may collect personal information that identifies you or can reasonably be associated with you.

The types of personal information we may collect include:

Contact Information

Including:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

Order and Transaction Information

Including:

  • Products purchased

  • Order history

  • Cart information

  • Wishlist information

  • Return or exchange information

  • Transaction details

  • Payment confirmation information

Payment Information

Including:

  • Payment method information

  • Credit card or debit card details

  • Financial account information

Duovia does not directly store complete payment card information. Payment information is securely processed by trusted third-party payment providers.

Account Information

If you create an account, we may collect:

  • Username

  • Password

  • Account preferences

  • Saved settings

Communication Information

When you contact us, we may collect information included in your communication, including:

  • Customer support inquiries

  • Feedback

  • Questions

  • Requests

Device and Usage Information

When you visit our website, we may automatically collect certain information, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website pages viewed

  • Browsing activity

  • Date and time of access

  • Referral source

This information helps us improve website performance, security, and customer experience.

2. Sources of Personal Information

We may collect personal information from the following sources:

Directly From You

Including when you:

  • Create an account

  • Place an order

  • Contact customer support

  • Subscribe to emails

  • Participate in promotions

Automatically Through Our Website

Including through:

  • Cookies

  • Analytics technologies

  • Website activity tracking tools

From Service Providers

We may receive information from third-party service providers that help us operate our business.

From Third Parties

Including payment providers, marketing platforms, advertising partners, and other business partners.

3. How We Use Your Personal Information

Duovia may use your personal information for the following purposes:

Providing and Improving Our Services

We use your information to:

  • Process and fulfill orders

  • Confirm payments

  • Arrange shipping

  • Provide order updates

  • Process returns and refunds

  • Provide customer support

  • Improve products and website experience

Personalizing Your Shopping Experience

We may use information to:

  • Recommend products

  • Remember preferences

  • Improve website functionality

  • Provide a more personalized experience

Marketing and Advertising

With your permission, we may use your information to send:

  • Promotional emails

  • Product updates

  • Special offers

  • Brand announcements

We may also use advertising technologies to show relevant advertisements on platforms such as Google, Meta, and other advertising networks.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

Security and Fraud Prevention

We use information to:

  • Protect our website

  • Prevent fraudulent activity

  • Verify customer accounts

  • Maintain a secure shopping environment

Legal Compliance

We may use information to:

  • Comply with applicable laws

  • Respond to legal requests

  • Protect our rights and property

  • Enforce our policies

4. Cookies and Tracking Technologies

Duovia uses cookies and similar technologies to improve your browsing experience.

Cookies allow us to:

  • Remember customer preferences

  • Analyze website traffic

  • Understand customer behavior

  • Improve website performance

  • Provide relevant advertising

We may use third-party services, including:

  • Shopify

  • Google Analytics

  • Google Ads

  • Meta advertising services

  • Other marketing and analytics providers

These services may collect information according to their own privacy policies.

You may manage cookie preferences through your browser settings.

5. How We Share Personal Information

Duovia does not sell, rent, or trade your personal information.

We may share personal information only when necessary to provide our Services.

This may include sharing information with:

Shopify

Our online store is powered by Shopify, which processes information necessary to operate our website and provide ecommerce services.

Service Providers

Including providers that assist with:

  • Payment processing

  • Order fulfillment

  • Shipping

  • Website hosting

  • Customer support

  • Data analytics

Marketing and Advertising Partners

We may share certain information with trusted marketing partners to help us provide advertising and promotional services.

Legal Requirements

We may disclose information when required by:

  • Applicable laws

  • Government authorities

  • Legal procedures

  • Protection of our rights

6. Shopify and Third-Party Services

Our Services are hosted by Shopify.

Shopify may collect and process personal information related to your use of our website to provide, maintain, and improve ecommerce services.

Information submitted through our website may be processed by Shopify and other service providers located in different countries.

For more information about how Shopify handles personal information, please review Shopify's Privacy Policy.

7. Third-Party Websites and Links

Our website may contain links to third-party websites or services.

Duovia is not responsible for the privacy practices, security, or content of third-party websites.

We encourage customers to review the privacy policies of external websites before providing personal information.

8. Children's Privacy

Duovia does not knowingly collect personal information from children who are not legally permitted to provide such information.

Our website and services are intended for customers who can legally make online purchases.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

9. Data Security and Retention

We take reasonable measures to protect your personal information.

These measures include:

  • Secure website connections

  • Secure payment processing

  • Limited access to personal information

However, no online system can guarantee complete security.

We retain personal information only for as long as necessary to:

  • Complete transactions

  • Provide services

  • Maintain business records

  • Meet legal obligations

10. Your Privacy Rights

Depending on applicable laws and your location, you may have rights regarding your personal information, including:

  • Request access to your information

  • Request correction of inaccurate information

  • Request deletion of your information

  • Opt out of marketing communications

  • Request information about how your data is used

To exercise your rights, please contact us using the information below.

We may need to verify your identity before processing certain requests.

11. Changes to This Privacy Policy

Duovia may update this Privacy Policy from time to time due to changes in our business practices, technology, or legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Duovia

Email:info@duovia.shop

Phone:+1 602-857-7947

Address:1801 E Camelback Rd Ste 102,Phoenix, AZ 85016,United States

Customer Service Hours:Monday – Friday 12:00 PM – 6:00 PM Arizona Time (MST)