Terms of service

Last Updated: July 30, 2026

Welcome to Duovia.

These Terms of Service ("Terms") govern your access to and use of the Duovia website, online store, products, services, content, features, and tools (collectively, the "Services").

By accessing or using our website, placing an order, or purchasing products from Duovia, you agree to be bound by these Terms and all applicable policies referenced herein.

Please read these Terms carefully before using our Services.

1. About Duovia

Duovia operates this online store to provide customers with fashion products and related shopping services.

Our website allows customers to browse products, place orders, make payments, and receive customer support.

Our online store is powered by Shopify, which provides the technology platform that enables us to offer our Services.

2. Eligibility to Use Our Services

By using our Services, you confirm that:

  • You are legally capable of entering into a binding agreement

  • The information you provide is accurate and complete

  • You will use our website only for lawful purposes

If you are under the legal age required in your location, you may only use our Services with the permission and supervision of a parent or legal guardian.

3. Account Registration

Certain features of our Services may require you to create an account.

You are responsible for:

  • Providing accurate account information

  • Maintaining the confidentiality of your account details

  • Protecting your password

  • All activities performed through your account

You agree to notify Duovia immediately if you believe your account has been used without authorization.

Duovia reserves the right to suspend or terminate accounts that violate these Terms.

4. Products and Product Information

We make every effort to display accurate information about our products, including:

  • Product descriptions

  • Images

  • Colors

  • Sizes

  • Pricing information

However, we cannot guarantee that all product details will always be completely accurate due to differences in:

  • Device displays

  • Screen settings

  • Photography conditions

  • Product availability

Duovia reserves the right to correct errors, update information, or change product details at any time without prior notice.

5. Orders and Acceptance

When you place an order through Duovia, you are making an offer to purchase products.

After receiving your order, we will send an order confirmation email.

Please note that an order confirmation does not guarantee acceptance of your order.

Duovia reserves the right to:

  • Accept or decline orders

  • Cancel orders

  • Limit quantities purchased

  • Refuse transactions when necessary

Reasons for cancellation may include:

  • Product availability issues

  • Pricing errors

  • Payment problems

  • Suspected fraudulent activity

If your order is canceled after payment has been processed, we will issue an appropriate refund.

6. Pricing and Payment

All prices displayed on our website are shown in United States Dollars (USD).

Prices may change at any time without notice.

We accept payments through secure third-party payment providers.

By submitting payment information, you confirm that:

  • The payment information provided is accurate

  • You are authorized to use the payment method

  • You authorize us to charge the total purchase amount

Duovia is not responsible for fees charged by your bank or payment provider.

7. Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy.

Please review our Shipping Policy for detailed information regarding:

  • Processing times

  • Shipping fees

  • Delivery estimates

  • Tracking information

Duovia is not responsible for delays caused by circumstances outside of our reasonable control, including:

  • Weather conditions

  • Carrier delays

  • Incorrect customer-provided information

  • Transportation interruptions

8. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Please review our Return & Refund Policy before purchasing.

The Return & Refund Policy explains:

  • Return eligibility

  • Return timeframes

  • Refund procedures

  • Customer responsibilities

9. User Conduct

By using our Services, you agree not to:

  • Use the website for unlawful purposes

  • Provide false information

  • Attempt to interfere with website security

  • Upload harmful software or malicious content

  • Copy or misuse website content

  • Attempt unauthorized access to our systems

Duovia reserves the right to restrict access to users who violate these Terms.

10. Intellectual Property Rights

All content available through Duovia, including but not limited to:

  • Logos

  • Brand names

  • Website design

  • Product images

  • Text

  • Graphics

  • Software

  • Website materials

is owned by or licensed to Duovia and protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or use our content without written permission.

11. Third-Party Services

Our Services may include third-party services, including:

  • Shopify

  • Payment providers

  • Shipping providers

  • Analytics tools

  • Advertising platforms

Third-party services operate under their own terms and privacy policies.

Duovia is not responsible for the content, security, or practices of third-party services.

12. Privacy

Your use of our Services is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, and protect your personal information.

By using our Services, you acknowledge and agree to the practices described in our Privacy Policy.

13. Disclaimer of Warranties

Duovia provides its Services on an "as available" and "as provided" basis.

While we make reasonable efforts to provide accurate information and reliable services, we do not guarantee that:

  • The website will always operate without interruption

  • Products will always be available

  • Website information will always be error-free

To the extent permitted by law, Duovia disclaims warranties not expressly stated in these Terms.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Duovia shall not be responsible for indirect, incidental, or consequential damages resulting from:

  • Use of our website

  • Purchase of products

  • Website interruptions

  • Third-party services

Nothing in these Terms limits rights that cannot legally be excluded.

15. Changes to These Terms

Duovia may update these Terms from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.

Your continued use of our Services after changes are posted means you accept the updated Terms.

16. Governing Law

These Terms and your use of Duovia Services are governed by applicable laws of the United States and the state where Duovia operates, without regard to conflict of law principles.

Any disputes arising from these Terms will be handled according to applicable legal procedures.

17. Contact Information

If you have questions regarding these Terms of Service, please contact us:

Duovia

Email:info@duovia.shop

Phone:+1 602-857-7947

Address:1801 E Camelback Rd Ste 102,Phoenix, AZ 85016,United States

Customer Service Hours:Monday – Friday 12:00 PM – 6:00 PM Arizona Time (MST)