Shipping policy

Effective Date: July 30, 2026

At Duovia, we are committed to providing our customers with a reliable, transparent, and convenient shopping experience. This Shipping Policy explains how your order is processed, shipped, delivered, and tracked after purchase.

All orders placed through Duovia are carefully prepared and shipped from our U.S. fulfillment location. We work with reliable shipping carriers to ensure your order arrives safely and efficiently.

1. Order Processing Time

After your order is successfully placed and payment has been confirmed, our team will begin processing your order.

Processing time:

1-3 business days

Processing time includes:

  • Order verification

  • Quality inspection

  • Product preparation

  • Packaging preparation

  • Shipment arrangement

Please note that processing time does not include transit time after the package has been shipped.

During peak seasons, holidays, promotional campaigns, or periods of unusually high order volume, processing times may take slightly longer. We appreciate your patience and understanding.

2. Shipping Rates

Duovia offers simple and transparent shipping rates:

  • Free Standard Shipping on orders of $60 USD or more

  • A flat shipping fee of $6.99 USD applies to orders under $60 USD

Shipping fees are automatically calculated and displayed at checkout before payment confirmation.

Customers will always be able to review the final shipping cost before completing their purchase.

3. Estimated Delivery Time

After your order has been processed and shipped, estimated delivery times are:

United States Standard Shipping: 3-7 business days

Estimated total delivery timeframe:

4-10 business days

(Processing time: 1-3 business days + Shipping time: 3-7 business days)

Please understand that delivery times are estimates and may vary depending on:

  • Shipping destination

  • Carrier operation

  • Weather conditions

  • Holidays

  • Unexpected transportation delays

Duovia cannot guarantee exact delivery dates, but we always work to ensure orders are delivered as quickly as possible.

4. Shipping Locations

Duovia currently ships orders throughout the United States.

We provide shipping services to:

  • All 50 U.S. states

  • Washington, D.C.

  • Alaska

  • Hawaii

Orders are fulfilled and shipped from our U.S. fulfillment location.

Our U.S. fulfillment operations allow us to provide customers with faster domestic delivery and reliable tracking services.

5. Order Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow approximately:

24-48 hours

for tracking information to become available after shipment confirmation.

You can use the tracking number provided in your shipping email to monitor your package delivery status.

If you have not received tracking information within the expected timeframe, please contact our customer service team.

6. Shipping Carrier Information

Duovia works with trusted shipping carriers and logistics partners to deliver customer orders safely.

The carrier used for your order may vary depending on:

  • Delivery location

  • Package size

  • Shipping availability

Once your order has been shipped, the tracking information will show the assigned carrier and delivery updates.

7. Shipping Address Requirements

Customers are responsible for providing complete and accurate shipping information during checkout.

Please carefully check:

  • Full name

  • Shipping address

  • Apartment, unit, or suite number

  • City

  • State

  • ZIP code

  • Contact information

Duovia is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete shipping information provided by customers.

If you notice an incorrect shipping address after placing your order, please contact us as soon as possible.

8. Delayed or Lost Packages

Although we work with reliable shipping partners, unexpected delays may occasionally occur due to circumstances outside of our control.

Examples include:

  • Severe weather

  • Carrier delays

  • Natural disasters

  • Transportation interruptions

  • Incorrect address information

If your package appears delayed or lost, please contact our customer support team. We will assist you in checking the shipment status and working toward a resolution.

9. Order Changes and Cancellation Requests

If you need to update your shipping information or request an order cancellation, please contact us as soon as possible.

Once an order has entered the fulfillment or shipping process, we may not be able to modify or cancel the order.

10. Contact Information

If you have any questions regarding shipping, order status, or delivery information, please contact us:

Email:info@duovia.shop

Customer Service Hours:Monday – Friday 12:00 PM – 6:00 PM Arizona Time (MST)

Duovia

1801 E Camelback Rd Ste 102,Phoenix, AZ 85016,United States